FirstHealth of The Carolinas has achieved a 53% reduction in hospital readmissions using their own Complex Care Management Model (CCM) and PatientConnect, the patient engagement solution from Health Recovery Solutions. In a study of 220 high risk heart failure, COPD, and diabetes patients, from September 2015 through May 2016, utilization and the cost of care was tracked across all payer groups. A 53% reduction in hospital readmissions was demonstrated by comparing the hospitalization rate for the 6 months prior to the CCM intervention with the hospitalization rate for the 6 months following the CCM intervention. The rate was reduced from 1.7 at baseline to only 0.
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